Return & Refund Policy
Thank you for shopping at Oudesire.in. We value your trust and aim to provide you with the best shopping experience. This Return & Refund Policy explains the conditions under which you may request a return or refund.
1. Eligibility for Returns
- Returns are accepted within 7 days of the delivery date.
- The product must be unused, unopened, and in its original packaging.
- The invoice/receipt must be provided when requesting a return.
- Opened, used, or tampered perfumes cannot be returned due to hygiene and safety reasons.
2. Non-Returnable Items
We do not accept returns for:
- Products that have been opened or partially used.
- Products purchased during clearance sales or special promotions (unless defective).
- Items damaged due to misuse, mishandling, or negligence by the customer.
3. Damaged or Wrong Products
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
- You may be asked to provide photos/videos of the damaged product and packaging for verification.
- After verification, we will arrange a replacement or issue a refund.
4. Refund Process
- Once your return is approved, refunds will be processed within 7–10 business days.
- Refunds will be credited back to the original payment method only.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchange Policy
- Exchanges are only allowed for defective or incorrect items.
- Exchanges are subject to product availability.
6. Cancellation Policy
- Orders can be canceled within 12 hours of placing the order if it has not yet been processed or shipped.
- Once shipped, cancellations are not possible.
7. Contact Us
- 📧 Email: support@oudesire.in
- 📞 Phone: +91-9412340567
- 🏢 Address: [ 143, Purohit care centre, Ajitpur Rampur, Uttar Pradesh, India]
