Shipping policy
At Oudesire, we carefully pack every order to ensure your fragrances reach you safely and in perfect condition.
1. Order Processing
- Orders are usually processed within 1–2 business days after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- You will receive an order confirmation after your purchase is successfully placed.
- Once your order has been shipped, tracking details will be shared with you via email, SMS or WhatsApp, where available.
2. Shipping Charges
- Free shipping on orders above ₹999.
- A standard shipping fee may apply to orders below ₹999.
- Any applicable shipping charges will be displayed at checkout before you complete your purchase.
3. Delivery Time
Orders are generally delivered within 3–7 business days after dispatch, depending on your location.
Remote and certain serviceable areas may require additional delivery time.
4. Order Tracking
Once your order is dispatched, you will receive tracking information through your registered contact details.
You can use the tracking information to check the latest status of your shipment.
5. Delivery Delays
While we work with reliable logistics partners, delivery may occasionally be delayed due to:
- Weather conditions
- Public holidays
- High order volumes
- Courier or transportation issues
- Incorrect or incomplete address details
- Unforeseen circumstances
We appreciate your patience in such situations.
6. Incorrect Address
Please make sure your shipping address, phone number and PIN code are correct before placing your order.
Oudesire may not be responsible for delays or additional charges resulting from incorrect or incomplete address information provided by the customer.
7. Damaged Package
If your package arrives visibly damaged, please contact our customer support team as soon as possible.
For damaged or missing items, please share clear photographs/videos of the package and products along with your order details so our team can review the issue.
8. Undelivered or Returned Orders
If a shipment is returned because of an incorrect address, repeated delivery attempts, refusal to accept the package or other customer-related reasons, additional shipping charges may apply for reshipment.
